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Support
An incident, a question, an improvement? Open a request: it gets a reference and is tracked until resolved.
Help desk
The more precise your description, the faster the diagnosis.
Contracts
Each contract is built around your tools and hours; these are the usual components.
01
A single entry point for questions and incidents.
02
Diagnosis and fixing of defects.
03
Version tracking, security patches and compatibility.
04
A pool of days to keep improving your tools.
FAQ
Short answers to the questions we hear most often.
No. Without a contract, requests are handled on a time-spent basis once a quote is agreed.
Yes, after a quick audit of the existing setup.